PRICES & CANCELLATIONS

Τιμές & ακυρώσεις

How trip prices, VAT, payment methods, bank-transfer holds and cancellations work at Active Travelers in Greece.

PRICING & CANCELLATION POLICY

Transparent prices. Clear payment rules.

This policy forms part of your booking contract together with our Terms of Participation. Prices shown on the website include VAT unless a trip page states otherwise.

Prices & VAT

Listed trip prices are in euro (EUR) and include applicable Greek VAT at the rate configured for our services (currently shown on checkout and receipts). Optional extras, equipment hire or third-party services are charged only if you select them or if the trip page lists them separately.

What the price includes

Each trip page states what is included (for example guiding, specific transfers, or meals). Anything not listed as included is at your own cost. Difficulty ratings and packing lists help you prepare; they do not change the contract price.

Payment methods

We may offer card and IRIS (via our payment provider) , payments confirm immediately when the provider reports success.

Coupons & rewards

Discount coupons and reward redemptions reduce the payable total only when valid at checkout. Expired or ineligible codes are not applied after the fact.

Customer cancellations

You can request cancellation online from Trips in your account within 24 hours of booking, and only before registration for that departure closes. If we approve a cancellation in that window, you receive a full refund of the amount you paid. After 24 hours, online cancellation and refund are not available — contact us at info@activetravelersingreece.com and we will advise what (if anything) is possible. Every request is reviewed by our team; your place is held until we confirm the cancellation by email. Unpaid bank-transfer holds that expire or that you abandon are cancelled without a refund (no charge was collected).

Organiser changes & cancellations

If we cancel a departure for reasons within our control, you may choose a refund of amounts paid for that booking or a transfer to another available departure of equal value where possible. Significant itinerary changes will be communicated; if you decline a material change you may cancel for a refund of amounts paid for the affected booking.

Refunds

Approved refunds are returned to the original payment method where possible, or by bank transfer. Processing may take several business days after approval. Card and IRIS refunds follow the timelines of the payment provider and your bank.

Questions

For billing questions use Get support in your account or email info@activetravelersingreece.com. Official company and licence details appear in the website footer.